Refurbished MacBook Warranty

The below warranty terms and conditions apply to our Refurbished MacBooks.

This warranty applies for the time period stated on the item description, from the date of purchase. You can view these details by viewing your Order History online or referring to your order email.

If your MacBook fails during normal and proper use within the Warranty Period, Toggle On will repair or replace the defective parts of your MacBook, or your MacBook itself, with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied.

This Warranty does not include failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, modifications to your MacBook, any software programs, normal wear and tear or any other event, act, default or omission outside Toggle On's control. 

The upgrading of parts considered user-accessible by the manufacturer of your particular model MacBook are permitted and will not void your MacBook's warranty if performed correctly and without damaging your MacBook. The upgraded parts will not be covered by Toggle On's warranty nor any compatibility issues or consequences thereof. 

This Warranty does not include the natural deterioration of your MacBook battery which is considered a consumable item.

Toggle On will not restore or transfer any data or software from your MacBook's storage. If your MacBook is repaired, all user generated data may be permanently deleted.

Any software delivered with your MacBook is provided as-is. Toggle On does not guarantee uninterrupted or error-free operation of any software provided with your MacBook. Toggle On will supply your MacBook with a default software installation only and does not guarantee the successful installation or operation of any software adjustments, upgrades or additions.

This warranty covers the hardware of your MacBook. Toggle On will provide technical support for your MacBook's preinstalled software only when it concerns the proper functioning of the hardware. For other problems with the software, we advise you to review online user manuals and/or other online resources. Third party software may require support from the respective vendors.

Customer responsibility

Ensure your MacBook has adequate ventilation and that its vents are not blocked. Use your MacBook on a flat hard surface such as a desk. Do not use your MacBook directly on a bed, on a rug or carpet, or any location where dust and lint may clog the fan over time. 

Do not liquid such as drinks near your MacBook. If you spill liquid on your MacBook, immediately press and hold the power button to power it off while simultaneously flipping your MacBook over so that the keyboard faces the floor. In this position, disconnect the AC adapter and remove your MacBook battery if your MacBook has an accessible battery. Leave your MacBook to dry in this position. Do not attempt to turn your MacBook on until it is completely dry, at least 24 hours. Liquid spillage is reliably detected when it has occurred. Liquid spillage voids your warranty and failing to advise this when making a warranty claim will incur significant diagnostic costs in opening and inspecting your MacBook. 

Do not have any hard items such as your AC adapter rest on your MacBook's lid, particularly in transport. This will often break the LCD. 

Do not leave your MacBook connected to the power supply once it is fully charged and not turned on.

Some electrical items are not designed to be left connected to the power supply for extended periods of time.

Periodically back up your data stored on your MacBook.

Keep the original packaging if possible. In case your MacBook needs to be returned for repair, original packaging provides a better protection for your MacBook during transportation.  

Do not set a BIOS/firmware password unless you are certain that you will remember it long term. If the password is forgotten, your MacBook can only be repaired by replacing the entire motherboard, which is not covered under the Warranty.

When contacting Toggle On Customer Service

You will be requested by Toggle On to perform some of your MacBook's troubleshooting tasks or actions, which often include restoring your MacBook's operating system and updating the drivers.

If the problem is not solved, you will have to send your MacBook to us. We will advise shipping instructions and we will arrange to cover shipping costs by our chosen shipping method. Do not send your MacBook until you have received and followed our shipping instructions.

Ensure that you have fully backed up all the data stored on your MacBook. You agree that Toggle On may delete any data, software, or programs installed on your MacBook without restoring them. Toggle On shall not be held liable for the permanent loss or damage of your data.

Remove or provide any password that you assigned to your MacBook.

Exclusions from this limited Warranty Service

Toggle On does not warrant uninterrupted or error-free operation of this MacBook. The warranty only covers technical hardware issues during the warranty period and in normal use conditions. It does not apply to software issues or customer induced damages or circumstances such as but not limited to:

Your MacBook has been tampered with, repaired and/or modified by non-authorised personnel.

The serial number of your MacBook, components or accessories has been altered, cancelled or removed.

Damage (accidental or otherwise) to your MacBook that does not impact your MacBook's operation and functions, such as without limitation to rust, change in colour, texture or finish, wear and tear, and gradual deterioration.

Damage to your MacBook caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, and use under abnormal conditions.

Damage to your MacBook caused by improper installation, improper connection or malfunction of a peripheral device such as printer, optical drive, network card, or USB device, etc. 

Damage to your MacBook caused by an external electrical fault or any accident.

Damage to your MacBook caused by third party software or virus(es); or there is software loss or data loss that may occur during repair or replacement.

Unusability due to forgotten or lost security passwords.

Unusability of or damage to your MacBook caused by contamination with hazardous substances, diseases, vermin, or radiation.

Fraud, theft, unexplained disappearance, or wilful act.

Unusability or damage to your MacBook caused by installing and using an Unlock Device App, which is a utility that will unlock your MacBook's boot loader but will render your MacBook's warranty null and void.

Out-of-Warranty cases

Returning your MacBook to the Toggle On Repair Centre during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your MacBook, Toggle On reserves the right to check the validity of your Warranty and your request for warranty service. If the Warranty Period has lapsed or if any of the exclusions apply, your request will be deemed out of warranty.

Toggle On may charge you a diagnostic fee of up to $100 if your service request is out of warranty.

Abandoned Property

If an out of warranty fee is not paid or if delivery is not possible at the address provided by you, Toggle On will dispose of your MacBook after 100 days from the date of the initial request for payment or an updated address.