We strictly only accept deliveries that have prior approval and that have had the advised shipping instructions followed. The shipping instructions will include safe packing instructions and a shipping address including a required reference number.
Change of mind returns
If an item has been received as advertised without fault, under the Australian Consumer Law we are not required to provide a refund or replacement. That being said, we understand that everyone changes their mind from time to time. For example, realising that a selected model or specification isn't suitable for your intended use. If we're advised that you've changed your mind within 7 calendar days of the delivery date shown on your tracking then we can accept a return minus a restocking fee of 15% plus $25. If you would like to simply switch models we can generally do so with a $50 changeover fee in addition to any item price difference. Upon having your request approved, you must return the item within 7 calendar days. The item must be received back in the physical condition it was supplied in and without any firmware password set. Please contact us for shipping instructions if you wish to proceed on this basis. Please note we do not accept change of mind returns beyond this time period.
If the item is significantly different from the description
We work hard to present all items on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies. If the item you have received is so different from the description that you would not have bought it, you are entitled to your choice of a replacement or refund and we may also offer you another remedy to consider. Please contact us if you wish to discuss this.
If you receive a faulty item
If your item has a minor problem we may repair it. If we can't repair it within a reasonable time or we cannot fix your problem, we will offer you your choice of a replacement or refund and we may also offer you another remedy to consider.
If your item has a major problem, you can ask for a replacement or refund and we may also offer you another remedy to consider. We will take into account how much time has passed since you bought the item and you may be directed to our refurbished MacBook warranty information.
Toggle On is committed to providing you with the best possible customer service experience. Toggle On is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collecting of your personal information
The personal information we collect from you and hold includes information that is necessary in order for us to offer goods or services to you and to delivery these goods and services. This includes your name, address, phone number and email address.
Protecting of your personal information
Your privacy is important to us and we carefully monitor and protect our restricted user access database to ensure no unauthorised access. We only use highly secure parties, such as PayPal, to process transactions and we do not store credit card numbers.
Sharing of your personal information
We do not sell your personal information to any individuals or companies and it is only provided to other companies when necessary. We use other companies to provide services on our behalf which include processing transactions and customer freight shipping. These companies will be permitted to obtain only the personal information they need to deliver the service. Toggle On takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this site.